As seen in
One case of every flavour in stock
Our gum, bonbons and mints are food. We store them at the right temperature, away from heat, sunlight and humidity, so they reach you fresh and in perfect condition. Once an order has left us, we can't know how it has been stored, so we keep returns short and can't resell anything that comes back.
We can't accept returns of food once it has been opened or its seal has been broken, unless it's faulty.
You can return unopened items, with the seal intact, within 7 days of delivery. If you live in the UK or Europe, the law gives you 14 days. Email orders@ohmygum.com with your order number, then send the items back within 14 days. You can use the cancellation form in our Terms of service. Return postage is paid by you. We refund you within 14 days of receiving the items back, or within 14 days of you showing proof of postage, if that's sooner. The refund includes standard delivery but not the extra cost of express. Returned food is never resold. If items come back opened, used, or affected by how they were stored or handled (for example exposed to heat, melted or crushed), we'll reduce the refund, up to the full price.
Please keep your Oh My Gum! in a cool, dry place, away from direct sunlight and heat, both before and after opening.
Email orders@ohmygum.com with your order number and photos, ideally within 7 days of delivery. We'll send a replacement or give you a refund, and you usually won't need to send anything back.
Pre-orders can be cancelled for a full refund at any time before dispatch.
This doesn't affect your legal rights.
Oh My Gum! is run by MSBH Limited, International House, 142 Cromwell Road, London, SW7 4EF, United Kingdom.
